1

Shipping, Exchange and Returns Policy

Shipping, Returns, and Warranty

Shipping Fees

Shipping costs are calculated based on your order and delivery location.

Delivery

  • Free delivery in France and Spain.

  • For other European Union countries, shipping costs are calculated automatically and displayed on the final checkout page, after entering the country and postal code.

  • Rates vary depending on the destination and order amount.

  • Orders are processed Monday to Friday. Orders received on Saturday and Sunday will be processed the next business day.

  • Shipments are made within 24 hours of payment.

  • Shipments are carried out via top-tier carriers. You will receive a tracking number to follow your package.

  • Shipping costs include handling, packaging, and transport.

  • We recommend grouping all items into a single order. Different orders cannot be combined; shipping costs apply individually.

  • Products are shipped in strong original packaging, reinforced if necessary.

  • IQFOILSHOP does not deliver boards or sails to apartment addresses.

Receiving Your Order

When you receive your order:

  • Check that your order is complete and correct in the presence of the delivery driver.

  • If there is an error, you have 14 days to report it (see “Returns & Exchanges”).

  • If the package is damaged or opened, or the product is defective:

    • Report it immediately to the carrier and ensure it is noted on the delivery receipt.

    • Take photos of the product and delivery receipt.

    • Send this information to info@iqfoilshop.com including your order number.

Claims will not be accepted for damages if the order was not checked upon delivery.

Returns and Exchanges

  • For any questions, contact info@iqfoilshop.com

  • You have 14 days from delivery to withdraw from your purchase.

  • Conditions:

    • Products must not be used, wet, or assembled.

    • Items must be returned in their original packaging with all accessories, instructions, and tags.

    • Products must not include foreign elements, tape, stickers, or modifications.

    • Returns are only accepted if these conditions are met. Failure to comply may result in product depreciation, which the customer must cover.

  • Products not purchased on iqfoilshop.com cannot be returned.

  • Customized products cannot be returned.

  • Exchanges or refunds are processed once the item is received and inspected in our warehouse.

  • Refunds are issued within 14 days via the same payment method.

    • Please note bank processing may take 2–10 business days.

Types of Returns

A. Change of size, color, or item

  • Return shipping costs are the responsibility of the customer.

  • We recommend a certified carrier with tracking.

B. Incorrect shipment or warranty

  • All costs are covered by iqfoilshop.com (pickup of incorrect item and delivery of the correct product).

Return & Exchange Procedure

  1. Send a request to info@iqfoilshop.com with:

    • Order number or invoice

    • Copy of the invoice or delivery note

    • List of items to return/exchange: Reference / Item / Size / Color / Quantity / Reason or problem description

    • Photos if applicable

  2. Validation

    • Our team will review your request and send confirmation to arrange the return.

  3. Sending the product

    • Pack the item in a secure package

    • Properly label the package (customer name on delivery note)

    • Do not write on or tape the original product packaging

    • Include the return confirmation email in the package to speed up your refund

Return address:
Loyal to the Foil SL
B72372923
Calle Grulla 4
Puerto de Santa María, Cádiz, Spain
info@iqfoilshop.com

Warranty

  • All products have a 1-year legal warranty from the invoice date, in accordance with EU regulations.

  • The warranty applies only to the original purchaser and under manufacturer conditions:

    • Starboard SUP

    • Severne – Gear for the revolution

  • iqfoilshop.com is not responsible for damages caused by misuse.

  • If you believe your product has a manufacturing defect, contact warranties@iqfoilshop.com immediately.

  • Provide:

    • Invoice or delivery note number

    • Item reference

    • Quantity

    • Description of the issue

    • Photos of the item

Warranty is valid only for products purchased on iqfoilshop.com. Items purchased from other distributors must be handled directly with the seller.

Special Conditions for Retailers / B2B

Para garantizar el correcto funcionamiento de nuestra página web hacemos uso de las famosas cookies como cualquier otra página. Si quieres saber más sobre ellas haz clic aquí.